At Zoyashi we believe in keeping our customers happy...always. Our return policies are created with you in mind and ensure that you are satisfied every step of the way.
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at firstname.lastname@example.org or contact us on, a prompt response is assured to such mails.
Alternatively, the customer may even call at our customer care number +91-9599730040 which remains open 10am - 6pm IST on 5 DAYS (Monday to Friday).
Our terms and conditions pertaining to returns and exchange is as follows:-
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM:
We advice the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.
In case of any discrepancy, please leave a suitable remark at the time of receipt.
In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact Zoyashi at care@Zoyashi.com
- Not all products are eligible for returns/ exchange. In order to maintain our deep discounts, many items are "Final Sale." Please make sure to note if your item is eligible for return prior to purchasing it.
- Kindly retain all packaging materials and product/s until a set of instructions from Zoyashi regarding the same is received.
- In case of any other complaints regarding the delivered package, email Zoyashi at email@example.com within 24 hours of receiving the product.
- Do not return any product/s to Zoyashi before receiving a confirmation email from Zoyashi for the same. In case you wish to return a product, write to us at care@Zoyashi.com within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return said product.
- In case you email us with regards to returning a product, your email should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Zoyashi shall examine the returned products for all such defects/variations, on the basis of the customers' emails.
- All shipping costs of returning the defective products to Zoyashi, over and above such amount paid by customer towards shipping charges while receiving the same from Zoyashi are to be borne by the customer entirely.
- All defective products are to be returned to Zoyashi in its original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation.
- Safe receipt of defective product by Zoyashi is sole responsibility of the customer.
- Zoyashi shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
- In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Zoyashi shall make the necessary modifications/alternations at the cost of the customer.
- The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.
- Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund. You will be notified of the same.
- The credits against the customer's credit card account normally take three (3) business days to be processed. After which, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer's account.
The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Zoyashi are only approximate values.
Because products on Zoyashi are designer made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.
In case you are unsatisfied with the product received from Zoyashi, you may contact the customer care team at care@Zoyashi.com or contact us on +91-9599730040 with your complaints/ feedback.